Privacy Policy

Better Car Company is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Better Car Company manages personal information. It is structured as follows:

1. Personal information Better Car Company collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Better Car Company and complaints
10. Changes to Privacy Policy

1. Personal information Better Car Company collects

The main types of personal information Better Car Company collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Better Car Company such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Better Car Company's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Better Car Company's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Better Car Company's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Better Car Company.

Better Car Company collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Better Car Company keeps of telephone calls, or emails received, or messages sent to Better Car Company or posted on Better Car Company's pages on social media);
• Better Car Company's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Better Car Company collects personal information in connection with running its business directly from the individual concerned. On occasion Better Car Company may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Better Car Company stores personal information in electronic and paper form.

Better Car Company uses and discloses personal information as follows:

• to source vehicles and sell them to Better Car Company's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Better Car Company's customers and prospective customers;
• to obtain products, services or information from Better Car Company's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Better Car Company knows about them);
• to operate and manage Better Car Company's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Better Car Company. For example, Better Car Company may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. Better Car Company also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Better Car Company uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Better Car Company uses in the operation of the computer program is browsing history on Better Car Company's websites, name, contact information, and other information you may input into Better Car Company's websites. The level of human oversight Better Car Company provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Better Car Company's staff.

4. Cookies

Better Car Company uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Better Car Company's web server. Better Car Company may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Better Car Company's platforms and those social media platforms. Better Car Company's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Better Car Company's website.

5. Links to other websites

Better Car Company's website may contain links to third party websites. Better Car Company does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Better Car Company and do not wish to receive these communications from Better Car Company in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Better Car Company.

7. Overseas transfers

Better Car Company's website/s are hosted in Australia. On occasion, a third party service provider Better Car Company engages or that Better Car Company is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Better Car Company holds about them by contacting Better Car Company during business hours on (02) 9662 8808 or via the contact page.

Better Car Company may require an individual making a request to verify their identity before processing their request.

Better Car Company will aim to respond to all requests promptly and within 30 days.

Better Car Company may refuse a request where permitted or required by law. Better Car Company will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Better Car Company and complaints

If you have any queries, concerns or complaints about how Better Car Company handles your personal information please contact Better Car Company during business hours on (02) 9662 8808 or via the contact page. Better Car Company may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Better Car Company can understand the nature of your concern. In most cases, Better Car Company will ask that you put your request in writing.

Better Car Company takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Better Car Company's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 9662 8808
• Mailing Address: Wolseley Grove, Zetland, NSW, 2017

10. Changes to Privacy Policy

Better Car Company may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.